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AI-powered · Your data · Your control

Customers Don’t Wait,
Stay Available 24/7

Instantly reply to customers across WhatsApp, Telegram, Instagram, and your website with one AI chatbot. Manage everything from a private dashboard and step in anytime a human touch is needed.

WhatsApp
✈️
Telegram
📸
Instagram
🌐
Website
Talk to the Demo Bot ↓
Responds in <5 seconds
Trained on your data only
Human takeover in 1 click
3+ channels, 1 dashboard
84%AI resolved
<5sResponse time
24/7Always online
WA
WhatsApp BusinessYour business number · Connected
Active
Hi, do you deliver to Alexandria?
Customer · WhatsApp
Yes! We deliver to Alexandria within 2–3 business days. Free shipping on orders over $50. Want to place an order? 🚀
AI · <2s
Do you have cash on delivery?
Customer · WhatsApp
Absolutely! We offer cash on delivery across Egypt, plus Visa, Mastercard, and Vodafone Cash. 💳
AI · <2s
WhatsApp · Automated 24/7 · All messages → dashboard
TG
Telegram Bot@YourCompanyBot · Active
Active
What are your working hours?
Customer · Telegram
Our team is available Sunday–Thursday 9 AM–6 PM. But I’m here for you 24/7 to answer most questions instantly! 🕐
AI · <1s
I need to speak with someone
Customer · Telegram
Sure! I’m escalating your chat to a human agent now. You’ll receive a notification as soon as they connect. 👤
AI · Escalating…
Telegram · Bot active · Escalation alerts to agents
IG
Instagram DM@YourBrandPage · Connected
Active
Love your products! Do you ship internationally?
Customer · Instagram DM
Thank you! 🙌 Yes, we ship to 15+ countries. DM us your country and we’ll send you the exact shipping cost and timeline.
AI · <3s
I’m in UAE, how long does it take?
Customer · Instagram DM
UAE delivery takes 5–7 business days via Aramex. Shipping cost is $15 flat. Want to go ahead? 📦
AI · <2s
Instagram · DM automation · Synced to dashboard
WB
Website Chat WidgetEmbedded on your site · Online
Online
Can I get a refund for my order?
Visitor · Website
Of course! Refunds are processed within 3–5 business days. Please share your order number and I’ll start the request right away. 🔄
AI · <2s
Order #8821
Visitor · Website
Got it! Order #8821 — I’ve flagged it for refund processing. You’ll receive a confirmation email within 1 hour. ✅
AI · <2s
Website Widget · Embedded · Zero-code setup
chatbot.yourbusiness.com/dashboard/analytics
AItechBot Enterprise
Control Center
📊 Overview
💬 Live Inbox 9+
👥 Team Agents
📈 Deep Analytics
🔌 Channel Hub
Bot Customization
🧠 Training Engine
⚙️ Automation Settings
🛡️ Security & Logs

Enterprise Support Overview

Real-time automation performance & key support KPIs

Live Sync Last 30 Days
Active Conversations
1,482
12.4% vs last week
AI Autopilot Rate
88.3%
4.2% optimization
Avg Response Time
3.8s
1.5s decrease (better)
Human Handover Rate
11.7%
2.1% reduction
CSAT Satisfaction
98.2%
0.6% improvement
Weekly Conversation Volume & Source Channel 7-day breakdown
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Web Widget WhatsApp Business Telegram Bot
Automation Targets
Frictionless Checkouts
92%
Lead Qualification
86%
Shipping / Refund FAQs
97%
Appointment Bookings
78%
Ticket Reductions
89%
Unified Channels Performance Overview
Channel Name Total Handled Auto-Resolved Human Handoffs Avg Response Time Deflection rate Operational Status
🌐 Web Widget (production-site) 24,859 22,124 2,735 1.2s 89.0% ● Active
💬 WhatsApp Business API 18,490 16,104 2,386 2.4s 87.1% ● Active
✈️ Telegram Support Bot 8,920 8,110 810 1.8s 90.9% ● Active
📸 Instagram Direct DM 5,102 4,210 892 4.1s 82.5% ● Active
💬 Facebook Messenger API 3,480 2,912 568 3.5s 83.6% ● Active
📧 Corporate Email (Auto-responder) 12,982 9,410 3,572 15.4s 72.4% ● Active

Live Support Inbox

Monitor live interactions and take over conversations instantly

24 Active Users Chatting
David Miller Just now
"My payment failed twice but money was debited."
HIGH PENDING REPLY
🌐
Sarah Chen 2m ago
"Do you ship globally or only within Europe?"
LOW AI AGENT
T
Alex Peterson 14m ago
"Can I upgrade my monthly subscription package?"
MEDIUM RESOLVED
I
Monica Alvarez 1h ago
"Awesome product! Do you have a promo code?"
LOW CLOSED
Sophia Loren 3m ago
"My delivery hasn't shipped yet and status is pending."
HIGH PENDING REPLY
🌐
Elena Rostova 7m ago
"I want to delete my account data permanently."
HIGH HUMAN ONLY
T
Marcus Vance 15m ago
"Need custom API integration help with webhooks."
MEDIUM AI AGENT
I
Lucas Lima 35m ago
"Is there a bulk order discount available for 25 seats?"
LOW RESOLVED
Isabella Garcia 2h ago
"My coupon code expired today, can I reactivate it?"
LOW CLOSED
🌐
James Smith 3h ago
"Pricing plans queries for Enterprise hosting options."
MEDIUM AI AGENT
SC

Sarah Chen

Via Website Widget · Berlin, DE
Sarah Chen (User) · 10:14 AM
Hello! I am trying to place an order from France but I want to make sure you ship globally or only within Europe.
🤖 AItechBot AI · 10:14 AM
Hi Sarah! Yes, we ship globally to over 150 countries, including France! Shipping within Europe usually takes 3-5 business days, and international shipping takes 7-10 business days. Shipping is free on orders over €50. Let me know if you need help with anything else!
Sarah Chen (User) · 10:15 AM
Perfect! My order total is €62. Does the discount apply automatically at checkout or do I need a code?
🤖 AItechBot AI · 10:15 AM
It applies automatically! Since your total is above €50, you'll see "Free Shipping" applied at the final checkout step. Let me know if you run into any issues during payment!

Support Agents Roster

Manage human operators and trace individual agent performance metrics

8 Active Operators
EH
Emily Hughes Senior Support Specialist
142Resolved
1.8mAvg Resp
99%CSAT
MA
Yasser Taha Tier 2 Technical Support
84Resolved
2.4mAvg Resp
96%CSAT
SK
Samantha K. Account & Refund Lead
76Resolved
4.1mAvg Resp
94%CSAT
JH
John Hook General Customer Support
0Offline
-Avg Resp
98%CSAT
ND
Nour El-Din Junior Support Operator
45Resolved
2.9mAvg Resp
92%CSAT
CD
Ahmed Gaber Success Specialist
98Resolved
1.5mAvg Resp
99%CSAT
HS
Anas Ali API Support Specialist
32Resolved
5.2mAvg Resp
91%CSAT
YT
Mohammed Allama Enterprise Account Lead
118Resolved
2.1mAvg Resp
98%CSAT
Performance Leaderboard (CSAT & Efficiency Index)
1 Ahmed Youssef(99.2% satisfaction rate, 142 resolutions, FCR: 94%)
9.9 / 10
2 Ahmed Gaber (98.9% satisfaction rate, 98 resolutions, FCR: 92%)
9.8 / 10
3 AItechBot AI Autopilot (98.3% satisfaction rate, 12,410 resolutions, FCR: 88%)
9.7 / 10
4 Mohammed Allama (98.0% satisfaction rate, 118 resolutions, FCR: 91%)
9.6 / 10
5 Yasser Taha (96.5% satisfaction rate, 84 resolutions, FCR: 85%)
8.8 / 10
6 Saeed Ahmed(94.2% satisfaction rate, 76 resolutions, FCR: 79%)
8.4 / 10
7 Nour El-Din (92.0% satisfaction rate, 45 resolutions, FCR: 76%)
7.9 / 10
8 Anas Ali (91.4% satisfaction rate, 32 resolutions, FCR: 72%)
7.5 / 10

Advanced Deep Analytics

Historical trends, volume heatmap, and reporting exports

Resolution Source Distribution
AI Autopilot 88%
Human Agent 12%
Hourly Support Heatmap
MTWTFSS
Deflection Rate Trend
FCR Rate (First Contact)
91.4% Global FCR rate
Avg Handle Time (AHT)
2.4m ↓ 18% improvement
SLA Compliance
98.8% Target: 95.0%
Generate Report Exports
📊 CSAT & Satisfaction Logs Full customer conversation logs along with rating metadata. CSV · 4.8 MB
⚙️ Frictionless Intent Matches AI performance metrics grouped by client question category. XLSX · 1.2 MB
📈 Hourly Peak Demand Logs Data for scheduling human staff during peak support periods. JSON · 840 KB

Omnichannel Connections

Deploy your trained AItechBot across multiple customer channels with one-click

🌐
Web Widget
12,482 Conversations this week
WhatsApp API
9,812 Conversations this week
T
Telegram Bot
4,910 Conversations this week
I
Instagram DM
2,109 Conversations this week
F
FB Messenger
3,480 Conversations this week
V
Viber API
1,248 Conversations this week
Line Bot
942 Conversations this week
E
Email Gateway
12,982 Conversations this week
Channel Deployment Manager
Platform API Endpoint / ID SSL Webhook URL Last Webhook Response Action Toggle
🌐 Custom Website Widget widget_prod_90a12x https://api.AItechBot.ai/v1/widget/hook 200 OK (5s ago) Active
💬 Meta WhatsApp Cloud API phone_3892182039218 https://api.AItechBot.ai/v1/whatsapp/hook 200 OK (1m ago) Active
✈️ Telegram Bot API bot_token_902381289:AAFg... https://api.AItechBot.ai/v1/telegram/hook 200 OK (20m ago) Active
📸 Instagram Direct Business ig_biz_38920193821039 https://api.AItechBot.ai/v1/instagram/hook 200 OK (45m ago) Active
💬 Facebook Messenger API fb_page_89230182903820 https://api.AItechBot.ai/v1/messenger/hook 200 OK (3m ago) Active
📧 Corporate Email IMAP/SMTP imap.secureserver.net:993 https://api.AItechBot.ai/v1/email/sync 200 OK (2h ago) Active

AI Knowledge Base Training

Add PDF guides, manuals, site URLs, or sync Notion docs for your custom model

📁

Drag & drop file uploads here or click to browse local storage

Supports PDF, TXT, DOCX, CSV (Max file size: 25MB)
Trained Sources & Documents
📄 Refunds_and_Returns_Policy_2026.pdf 120 KB ● Trained
📄 Product_FAQ_and_Specifications_Sheet.pdf 450 KB ● Trained
🔗 https://yourbusiness.com/terms-of-service Web Scraping ● In Sync
🔗 https://yourbusiness.com/about-us Web Scraping ● Trained
📄 billing_and_invoices_faq.pdf 88 KB ● Trained
📄 API_documentation_v2.1.txt 230 KB ● Trained
📄 GDPR_Compliance_Checklist.pdf 180 KB ● Trained
📄 user_onboarding_guide.md 65 KB ● Trained
📄 shipping_carriers_and_routing.xlsx 1.1 MB ● In Sync
🔗 https://yourbusiness.com/features Web Scraping ● Trained
🔗 https://yourbusiness.com/pricing Web Scraping ● Trained
🔗 https://yourbusiness.com/contact-support Web Scraping ● Trained

Automation System Settings

Tune fallback thresholds, office hours, and trigger notifications

AI Autopilot Auto-Reply

Enable AI to instantly reply to incoming customer messages when confidence is above 85%.

Human Escalate Fallback

Automatically forward conversations to team agents if AI confidence falls below 75% or customer asks for a human.

Office Hours Restriction

Only escalate to human operators during operational hours (9:00 AM - 6:00 PM CET).

Sentiment Analysis Handoff

Automatically prioritize and route chats to team leads if high customer anger or frustration is detected via NLP.

Automatic Multi-Language Translation

Translate incoming foreign customer queries to the agent's native language in real-time.

Smart Knowledge Base Suggestions

Suggest AI draft responses to human agents during live takeover chat threads.

Rate-Limiting (Spam Shield)

Temporarily block users sending more than 15 messages per minute.

Automatic Transcription & Summarization

Generate instant bullet-point summaries of resolved threads to sync with CRMs.

Inactive Conversation Handoff

Transfer a chat back to the AI queue if a human agent has been inactive for over 10 minutes.

Customer Retention Threshold

Minimum timeout in minutes before a pending conversation is auto-closed.

30 mins

Security Compliance Logs

Ensure GDPR, HIPAA, and custom workspace encryption standards

Secure Connection (TLS 1.3)
🔐
Enterprise Data Isolation
Your private knowledge base files are indexed inside dedicated vector namespaces. Data is isolated per client and is never shared, leaked, or used for open LLM training.
✓ Verified Compliance
🛡️
Rate Limiting & DDoSRate Guard
Protects against spam and bot requests. Max 60 chats/minute per IP address. Blocked attempts are logged and reported.
✓ Active
📡
Webhook HMAC Authentication
AItechBot verifies the authenticity of incoming Facebook/WhatsApp webhook calls using a sha256 encrypted signature.
✓ Secure Hook
📋
Operational Audit Trails
Logs every time an agent takes over a conversation, edits settings, or deletes vectors. Records stored for 90 days.
90 Days Audit Retention
🔒
IP Range Access Whitelist (IP-Firewall)
Restrict access to the dashboard and live inbox to company VPN and registered corporate headquarters IP blocks.
✓ Active Whitelist
🛡️
SOC2 Type II Automated Audit Sync
Daily automated compliance scanning checks reporting to Vanta/Drata systems.
✓ Compliant
⚙️
GDPR Automated Right to be Forgotten
Instant one-click user data scrub utility matching GDPR article 17 directives.
✓ Automated API
🔐
Static Multi-Tenant Encryption (AES-256)
All conversation messages and vector data are encrypted at rest using AES-256 with client-managed keys.
✓ Active Encryption
Streamlined Implementation

Turn Every Customer Message Into Revenue

Launch a fully trained AI support agent in hours — not months. Faster replies, happier customers, and zero missed leads.

01
Your Business Knowledge. Instantly Available 24/7

Train Your AI on Your Business

Upload PDFs, connect your website, or sync your FAQs — and your AI chatbot instantly learns how your business works. No generic replies. No fake answers. Just accurate responses that sound like your team.

Learns from your real business data Answers customers in seconds Reduces support workload automatically
knowledgebase_v1.pdf
Drop files here
02
Reply Across Every Platform From One Place

Be Everywhere Your Customers Are

Your customers message you on WhatsApp, Instagram, Telegram, and your website. Now your AI responds everywhere instantly — without your team juggling multiple apps.

Never miss another lead One inbox for every conversation Instant replies 24/7
03
Your Team Takes Over in One Click

AI When You Need Speed. Humans When It Matters.

When conversations become important, your team can jump in instantly. The AI handles repetitive questions while your agents focus on closing deals and helping real customers.

Live conversation monitoring Seamless human takeover Faster support with less effort
Live Feed
AI RESPONDING Just now
AGENT SARAH Typing...

Five channels. One dashboard. Zero chaos.

Intelligent Messaging Workflow

Inbound Channels
🌐 Website
Hi, do you have this jacket in size M?
Yes! It is available in M, L, and XL.
AI AUTO-REPLY
💬 WhatsApp
Where is order #4821?
Your order #4821 is out for delivery today!
AI AUTO-REPLY
✈️ Telegram
What are your support hours?
We are available 9 AM to 6 PM.
AI AUTO-REPLY
▼
▼
▼
▼
📸 Instagram
Do you ship worldwide?
Yes, we ship to over 150 countries!
AI AUTO-REPLY
🔵 Messenger
Can I change my booking?
Sure, provide booking ID.
AI AUTO-REPLY
▼
▼
▼
▼
🔔 Telegram
Notification
▼
🧠 AItech Chatbot CORE
Advanced Natural Language Processing & Routing
▼
📊 Listen in
Dashboard
▼
🤖 CHATBOT
▼
👨‍💻 HUMAN ADMIN
▼
👥 HUMAN EMPLOYEES
▼
Close Chat
Industries

Works for any business that talks to customers

If your company has clients, patients, students, or users — this works for you.

🛒

E-Commerce & Retail

Order status, returns, product questions — answered instantly, even at 2 AM when your store is closed.

"Where is my order?" → answered in 3 seconds.
🎓

Education

Course inquiries, enrollment questions, schedules, fees — students get answers without waiting for office hours.

"What are the course fees for next semester?"
🏥

Clinics & Healthcare

Appointment queries, insurance FAQs, service information — all automated to your clinic's own guidelines.

"Do you accept my insurance plan?"
🏭

Manufacturing & Field

Technician dispatch requests, service schedules, complaint routing — escalated to the right agent immediately.

"I need a technician for machine maintenance."
💧

Utilities & Infrastructure

Outage alerts, billing questions, service requests — all handled with your exact service protocols.

"Why is my water bill higher this month?"
🛡️

Safety & Compliance

Incident notifications, protocol queries, emergency escalation — routed to the right person, with full audit trail.

"Reporting a safety incident at site B."
🤖

Technology & SaaS

Feature questions, account support, bug reporting — users get accurate answers trained on your actual product docs.

"How do I reset my API credentials?"
🏪

POS & Hospitality

Store hours, table availability, menu items, booking confirmations — answered before customers even walk in.

"Is your restaurant open on Friday evening?"
Platform

Artistic Support Ecosystem

Visualize how your customer data flows from any platform, through our intelligent AI core, to your expert team and secure infrastructure.

Entry Points
💬
WhatsAppOfficial Business API
✈️
TelegramAutomated Bots
🌐
WebsiteEmbedded Chat Widget
📸
InstagramDirect Messages
🔵
MessengerFacebook Pages
▼
🧠
AI Core
Trained on your specific knowledge base and product data.
▼
Internal Process
🔔
Human HandoffSeamless escalation
📊
Control CenterOmnichannel view
⚡
Smart PriorityAuto-tagging flow
▼
Core Reliability
🔒
Secure & PrivateNamespace isolated
🛡️
HMAC AuthRole-based access
✅
SLA GuaranteeZero missed targets

ChatGPT Knows the Internet .. AItechBot Knows Your Business.

Generic AI like ChatGPT guesses answers using general web knowledge but AItechBot is trained strictly on your company’s data, delivering instant, 100% accurate support tailored exactly to your brand.

THE SOLUTION
AItechBot
✓
Internal Data KnowledgeTrains strictly on your proprietary docs.
✓
WhatsApp/Telegram ReadyNative integration out-of-the-box.
✓
Unified Human InboxOne dashboard for all agent handoffs.
✓
Zero HallucinationsAnswers only what it knows.
✓
SLA Tracking & Breach AlertsNever miss a response target.
✓
Flat PricingNo per-message or per-conversation fees.
Generic AI
✗
Public Knowledge OnlyNo context of your business logic.
✗
Siloed ChannelsRequires complex custom APIs.
✗
Disjointed HandoffsLoses context when transferring to humans.
✗
High Hallucination RiskConfidently gives wrong answers.
✗
No SLA VisibilityNo way to track missed response targets.
✗
Pay-per-Use BillingCosts spike unpredictably at scale.
Pricing

Simple pricing. No surprises.

All plans include a 14-day free trial. No credit card needed to start.

Launch
For small businesses getting started with AI support.
$49/mo
Billed monthly · cancel any time
  • 1 channel (Website OR WhatsApp OR Telegram)
  • Up to 3 support agents
  • 500 AI conversations/month
  • Basic analytics dashboard
  • SLA alerts & notifications
  • Email support
Get Started Free
Most Popular
Scale
For growing teams needing all channels and deep analytics.
$149/mo
Billed monthly · cancel any time
  • All 3 channels (Website + WhatsApp + Telegram)
  • Up to 10 support agents
  • Unlimited AI conversations
  • Full analytics + weekly reports
  • SLA tracking & breach alerts
  • Developer playground (bot testing)
  • Priority email & chat support
Enterprise
For large teams needing custom SLA guarantees and dedicated support.
Custom
Contact us for a tailored quote
  • Unlimited agents & conversations
  • Custom SLA guarantees
  • Dedicated account manager
  • Custom AI training pipeline
  • On-premise or private cloud option
  • SSO & advanced security controls
  • 24/7 priority support
Contact Sales
✕ 👋 Hi there!
I'm the AItechBot demo — ask me about pricing, how it works, the dashboard, WhatsApp setup, anything.
Demo bot · Trained on AItechBot's info. Your bot will be trained on yours.
Logo

AItechBot Demo

● Online — Ask me anything

✕
👋

Welcome to AItechBot

Please enter your name to start a live conversation with our AI business assistant.